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Skills
- WCAG
- FCA
- GA4
- Axure RP
- Figma
- Digital transformations
- UX
- Agile
- Data analysis
- Excel
- PowerBi
- Management
Role overview
What I did
- QA'd digital products to meet legal and FCA compliance, ensuring they were responsive across all media devices.
- Worked on new business, mid-term adjustments and renewals across motor and home insurance policies to deliver
digital transformations.
- Managed development teams, underwriters, copywriters and marketing departments with time restraints
- Worked in Agile delivery teams using Azure DevOps to support continuous improvements.
What I achieved
- Improved car insurance renewal retention by 15% through process and journey improvements.
- Led the complete redesign of the process by which customers renew their car insurance.
- Prevented multiple compliance and regulatory breaches.
- Reduced shop-around rates by 300% across the seven-day renewal period.
Impact
